Over half the calls we get are from folks having trouble connecting, and it usually boils down to the router inside your home. Power glitches can “freeze” it up. And we all know that the power in Northern California is almost as good as its roads! A simple reboot often fixes everything.

• Unplug the power adapter from the wall (for your router and/or the radio we installed)
• Make sure the green or blue light goes out.
• Wait 10 seconds, then plug it back in.
• Give it about 10 mins for the equipment to boot back up 

We run our network on batter backups (charged by PG&E or Solar). You can do the same! Grab a UPS battery backup (as big as your budget allows)) to power your router, radio and computer. It will keep you online through power flickers and save tons of frustration.

We are always here if you need us – just give us a call!

A detailed description of 101Netlink network management practices, performance characteristics, and terms of service.

A detailed explanation of the agreement to provide services and the constraints and practices that a user must agree to for access to the internet through 101Netlink.

This policy explains:

• What personal information we collect and how we use it
• Any sharing we do (why, how often, and with whom)
• How long we keep your data
• Your choices, access options, and rights over your information